Privacy Policy

Summit Energy Group and its affiliated brands and operating entities (“Summit“, “we“, “us“, or “our“) respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information through our websites, landing pages, forms, advertisements, customer service channels, and related services (collectively, the “Services“).

This Privacy Policy applies to personal information collected when you visit our website, submit a form, request a consultation, schedule an appointment, contact us about products or services, request support, refer another person, communicate with us by phone, email, chat, or text message, or otherwise interact with us online or offline.

Please read this Privacy Policy carefully. By using our Services, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable law.

1. Who We Are

Summit Energy Group
15 Berkshire Road
Mansfield, MA 02048
Phone: 888-578-6648
Email: [email protected]

2. Information We Collect

We may collect the following categories of personal information, depending on how you interact with us:

2.1 Information You Provide Directly

• Identifiers and contact details, such as your name, email address, phone number, and mailing or service address.
• Appointment and inquiry details, such as preferred days and times, project details, property details, service issues, and other information you include in forms or messages.
• Referral information, including information you provide about yourself and the person you refer.
• Support materials, such as photos, screenshots, documents, or other files you upload.
• Communication preferences, including whether you opt in to receive marketing emails, calls, or text messages.
• Any other information you choose to provide when communicating with us.

2.2 Information Collected Automatically

• Device and browser information, such as IP address, browser type, operating system, language, and device identifiers.
• Usage information, such as pages viewed, links clicked, dates and times of visits, referring URLs, and interactions with our website or forms.
• Advertising and analytics information, such as campaign identifiers, click identifiers, cookies, pixels, and similar technologies used to understand website traffic, ad performance, and user engagement.

2.3 Information from Other Sources

• Information from advertising, analytics, CRM, scheduling, customer support, communications, and other service providers acting on our behalf.
• Information from referral sources, business partners, public databases, or other third parties, where permitted by law.

3. Sensitive Information

We do not ask you to provide highly sensitive personal information through general website forms unless needed for a specific lawful purpose. Please do not submit sensitive information not requested by us through open web forms or email.

4. How We Use Personal Information

We may use personal information for the following purposes:

• To respond to your inquiries and provide requested information.
• To schedule, confirm, reschedule, or manage appointments, consultations, inspections, site surveys, installations, service visits, and customer support.
• To evaluate your interest in solar, roofing, construction, home services, financing, or related offerings.
• To create, maintain, and manage customer and prospect records.
• To communicate with you about your account, project, support request, appointment, or service relationship.
• To send administrative, service, operational, transactional, or relationship messages.
• To send marketing, promotional, newsletter, referral, or advertising communications where permitted by law and in accordance with your preferences and consent choices.
• To analyze website performance, improve our Services, troubleshoot issues, maintain security, and detect fraud or misuse.
• To operate our advertising, analytics, CRM, scheduling, and customer support systems.
• To comply with legal obligations, resolve disputes, enforce agreements, and protect our rights and the rights of others.

5. Transactional Communications vs. Marketing Communications

5.1 Transactional, Operational, and Service Communications

If you contact us, request information, request a consultation, schedule an appointment, become a customer, submit a support request, or otherwise enter a service relationship with us, we may send you communications that are necessary to respond to your request or manage that relationship.

These communications may include, for example:

• responses to form submissions or quote requests;
• appointment confirmations and reminders;
• project updates and service notifications;
• support follow-ups;
• documents, estimates, contracts, invoices, receipts, and account-related notices.

These communications are not considered promotional solely because they relate to your request, transaction, account, or ongoing service relationship.

5.2 Marketing Communications

We may also send promotional emails, text messages, or calls about products, services, offers, referral opportunities, events, and other marketing content, but only as permitted by applicable law and, where required, based on your consent.

Your decision to receive marketing communications is separate from your ability to submit a request for information, schedule an appointment, or receive service-related communications. Consent to marketing is not required to purchase goods or services.

5.3 Opt-Out and Withdrawal of Consent

• You may unsubscribe from marketing emails by using the unsubscribe link included in those messages.
• You may opt out of marketing text messages by replying STOP.
• You may request changes to your communication preferences by contacting us using the contact details above.

Opting out of marketing communications will not prevent us from sending you transactional, operational, or service-related communications when needed.

6. Cookies, Analytics, Pixels, and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, SDKs, and similar technologies to operate the website, remember preferences, understand usage, improve performance, support security, measure campaign effectiveness, and deliver or evaluate advertising.

These technologies may collect information about your device, browser, interactions with our website, submitted forms, and advertisements or pages that directed you to us.

You may be able to control cookies through your browser settings or other available tools. Disabling certain cookies may affect website functionality.

7. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

• Service providers and processors that help us operate the website, host data, provide analytics, scheduling, communications, customer support, CRM, advertising, lead management, document storage, and related business functions.
• Affiliates and related entities within our corporate family for internal business operations, customer support, and service delivery consistent with this Privacy Policy.
• Business partners, contractors, installers, finance-related partners, or service providers involved in responding to your request or delivering requested services, where appropriate.
• Professional advisors, such as lawyers, auditors, insurers, or consultants.
• Government authorities, regulators, courts, or law enforcement where required by law or to protect rights, safety, and security.
• Parties involved in a corporate transaction, such as a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

We do not sell personal information for money. However, some privacy laws define “sale” or “sharing” broadly to include certain disclosures involving cookies, pixels, analytics, or targeted advertising technologies.

8. Text Message Consent Data

Mobile opt-in data, consent records, and related messaging preferences will not be shared with third parties for their own marketing purposes. We may share this information only with service providers who support our messaging and communications programs and only as needed to provide those services and comply with law.

9. Legal Bases for Processing (Where Applicable)

Depending on where you live, we may process personal information based on one or more legal grounds, including your consent, the need to perform a contract or respond to your request, our legitimate business interests, and compliance with legal obligations.

10. Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and tax records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.

Retention periods may vary depending on the type of information, the nature of your relationship with us, applicable legal requirements, and operational needs.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. However, no method of internet transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided us with personal information, please contact us so we can review and delete it as appropriate.

13. Your Privacy Rights

Depending on your state or country of residence, you may have privacy rights regarding your personal information, subject to applicable exceptions and verification requirements. These rights may include:

• the right to know or access personal information we collect, use, disclose, sell, or share;
• the right to request deletion of personal information;
• the right to request correction of inaccurate personal information;
• the right to opt out of sales, sharing, or targeted advertising where applicable;
• the right to limit certain uses of sensitive personal information where applicable;
• the right not to be discriminated against for exercising privacy rights.

13.1 California Notice at Collection

If you are a California resident, we may collect the following categories of personal information: identifiers, contact information, customer records information, commercial information, internet or network activity information, geolocation information inferred from IP address or submitted address, audio or electronic communications, and other information you provide through forms, uploads, support requests, or communications with us.

We collect this information for the business and commercial purposes described in this Privacy Policy, including responding to requests, scheduling services, customer relationship management, marketing, analytics, website improvement, fraud prevention, legal compliance, and service delivery.

13.2 How to Exercise Rights

To submit a privacy request, contact us using the information in section 1 above. We may need to verify your identity before processing certain requests.

14. Do Not Track / Browser Signals

Some browsers or extensions offer “Do Not Track” settings or privacy preference signals. Because standards and legal requirements continue to evolve, we may respond to such signals where required by applicable law.

15. Third-Party Links and Services

Our website may contain links to third-party websites, applications, financing providers, partner services, social media pages, or app stores. We are not responsible for the privacy practices of third parties, and we encourage you to review their privacy policies.

16. International Visitors

If you access our Services from outside the United States, please note that your information may be processed and stored in the United States or other jurisdictions where our service providers operate.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the Effective Date or Last Updated date above. If required by law, we will provide additional notice of material changes.